Do you plan your actions and track your performance to see how well you doing and do you provide feedback to those who are responsible for generating your results?
In order to get to where you want to be it is a good idea to have specific objectives in mind and chart a path to reach them. For example if you want to grow it is advisable to determine how you expect that to happen. How will you for example secure your existing client so that your competition will not take them away? If you plan to penetrate new accounts have you identified them and determined their requirements so that you can better meet them then the vendors serving them now? Will you evaluate your staff to see if they are up to the job? Will you need to hire new people to make this happen or is your existing staff capable of doing the job? Either way will you share your objectives with them and plan a course of action to make your plans a reality? Have you determined if you have the financial and technical resources to achieve your goals and if not how will you deal with this?
Once you have accomplished the above, you will need to identify a series of items so you know if you are on track to make your goals. For winning over new prospects his would include things like: identifying which prospects you are targeting, what is their volume in your line of business, how of much of that volume will you need to capture, what incentive will you provide to your staff to motivate them, what inducements will you need to offer to capture those prospect, how long do you expect this process to happen, do you have the financial and other resources to do this, etc. It is surprising how any companies do not go through these types of details so that they can identify their objects and track their performance on a routine basis to know if they are course to achieve them or they need to change tactics.
Once the above has been accomplished then next task is to provide this information to those with the responsibility to make things happen, this is feedback. For example, your sales reps need to know how they are to bring a new targeted prospect on board such as being given pricing authority. The feedback will be if they offer the prices that they think are needed, is this working as intended? If pricing is not the answer what other options do they have, such as providing a high level of quality and service. When they provide those things are they having the desired affect? If these tactics are put into affect are they achieving the results intended and the increase in sales? If they are great; if not how will things be fine tuned or changed? Without good feedback one may be doing the same thing for a protracted period of time when they should be changing course instead of wasting both time and money on things that are not working.
We welcome your questions as to the challenges you face in order to grow.
To see all articles in this series please go to http://optimal-mgt.com/blog.
You do not need to be an accountant or CPA to understand the financial performance of your company. You only need to understand what the financial of your company are telling you, not the debits and credits that went into making them or the accounting regs like GAAP or FASB. You need to be able to easily determine what P&L, balance sheet and cash flow statements are telling you about how well your company is doing and alert you to problems. The P&L should tell you how to manage your company and this is best done on an accrual basis, your balance sheet should tell you about the financial condition of your business and cash flow should convert accrual accounting into actual cash. All three of these things should be done on a regular basis so that you can see trends and compare your results to prior periods and a budget. They should be done on a timely basis so that you can take action as quickly and not as post mortem, so that it is too late for you to take corrective action.
You should never be intimidated by those doing your books where these simple things are confusing and hard to understand. You need to cut through all the accounting jargon to get to the answers you need to run your business effectively. Your financial statement should be clear enough so that you understand if you are making the profit you should be and what the levers are that you can pull to change things. The same goes for the financial health of the company and its ability to through off cash. Your financial statements should be reduced to clearly highlighting major items and not so many minor accounts that you get lost in the detail of what really is happening and important.
Let’s look at some fundamental. Accrual accounting is used to manage your business as opposed to cash accounting that you can get from looking at your checkbook. Accrual accounting matches revenue with the costs that they are related to you can look as cause and affect. If this is done right you can determine things like your margin rates, fixed cost, profit as a percent of sales and return and see how these are trending over time. Cash based accounting may mismatch cost and revenue and give you a misleading picture of what is happening. For example, you may have a large invoice that if booked to the P&L in a given month as opposed to paying it and accruing for in on the balance sheet and the relieving that expense to the P&L over the time frame that that expense was related to it might appear that you were erroneously doing poorly. Let’s say you are having a year and you were going to reward your staff with an expensive perk like a trip or Christmas party this should be accrued each month instead of expensing it all in one month. There are many similar events that come up and one should provide for them whenever possible in your accounting policies and procedures.
We welcome your questions as to the challenges you face in order to grow.
To see all articles in this series please go to http://optimal-mgt.com/blog.
Optimal Management has served the staffing industry since 1994 and has been a member of NACCB, CSP, ASA and NTSA. Our President, Michael Neidle has been in the staffing industry since 1989, including a senior executive for 2 large national staffing companies, starts-ups and Fortune 500 Corporations in the IT, biotech, service, and manufacturing sectors and is a noted speaker and author. Optimal Management was selected for the 2012 Best of San Mateo Award in the Business Management Consultants category. [More]