The 2014 CSP Invitational Staffing and Recruiting Conference:
June 11th -14th at the M Resort, Spa and Casino in Las Vegas, Nevada: open to all.
For more information about the seminar, visit the California Staffing Professionals website.
On June 12th and 13th join Michael Neidle, CEO & President of Optimal Management, Inc. and a frequent contributor to LinkedIn to lead sessions for staffing leaders. Hear him talk about how to Maximize the Growth & Value of Your Co/Mini MBA Program Overview and The Size of Your Local Market Niche – 2014.
June 12th
June13th
The all day session will be an overview of a mini MBA certification intended to be offered later this year covering: management/leadership, finance and accounting for owners and mangers, marketing/recruiting management; crisis management, organizational development and support functions. Copyrighted profitability modules will be licensed in Post Graduate training courses. Program certification should enhance results and company market value.
Please feel free to reach out directly for more information at LinkedIn Michael Neidle or at the Optimal Management website.
Optimal Management & Michael Neidle:
Do you measure the true profitability of your individual contributors rather than just their sales?
Many companies look at how much sales a person is generating instead of how much money he is making for the company.
For example, say sales rep A is your top producer who brings in $2.0 million in gross sales while your average rep is at $1.5 million. But let’s say that the margin of sales rep A is 12% and your average person is at 16%. Thus, sales rep A’s margin is $240K, which is the same as our average rep. On top of this the total compensation cost, which includes base salary, commission, payroll taxes and workers’ comp is $160K for rep A due to his longevity and high base salary while the average rep is at $140K. Thus the contribution (margin less total compensation cost) of sales rep A brings in $80K while the average sales rep is $100K.
The next step might be to determine how much overhead each sales rep has to absorb to make a profit. Lets say that our overhead (all expenses other then the cost of our sales reps is $600K and we have 10 sales reps. That means that each person has to bring in $60K for us to just breakeven. Sales rep A’s full absorption profit is $20K, while the average rep is at $40K or twice that of our “top” producer when we look at their relative profitability. Another way of looking at this is that we have a 1% profit on sales for rep A vs. 2.7% for our average rep.
When setting up compensation plans it might be a good idea to look at the proverbial bottom line of what a person generates not just the gross sales that they bring in. In this example we paid a lot more to retain a “high producer” then may be warranted. Think of this as the equivalent of the famous movie Money Ball, where the Oakland Athletics baseball team focused on assembling a team of players based on unbiased performance analytics and metrics and won several pennants. Instead of signing overvalued players, they instead looked at the bottom line of what their players were producing. This approach then became the standard that many other teams emulated. One should consider doing the same in running their business.
We welcome your questions as to the challenges you face in order to grow.
To see all articles in this series please go to http://optimal-mgt.com/blog.
What is your management style, entrepreneurial or professional? As one starts a company it is by definition an entrepreneurial venture. That is it takes the full dedication of the founder for a company to go from a bright idea to a functioning company. The skills and time needed to start a company are myriad and demanding, and only the ones that can perform these tasks well will be able to survive and prosper.
One must fine tune their product or service concept into something that is marketable. They have to then promote it to obtain customers. They have to cost their product or service out and then price it where they can both make money by selling it and arrive at a competitive price point compared to the competition. They need to obtain the funding necessary to launch and sustain the company. They of course need to do many other jobs as well, including hiring and training staff because there are only so many hours in the day and adding if they want to grow as they can’t do everything themselves, plus certain skills are required to run the organization the entrepreneur will not possess.
So to continue to expand one must hand off responsibility to the staff that they hired. This is often a difficult step for the founder to hand over some degree of control to others. But if they don’t they will soon stagnate as ones bandwidth can only stretch so much. This then becomes the transition phase from entrepreneurial to professional management. Those that can navigate this well are on their way to being able to have a real company vs. a one man show or life style business. The former can have intrinsic value after the founder leaves, but the latter disappears when that founder does.
So the question one should ask themselves is which type of enterprise they want to have and if they want something that lasts they need to become a professionally managed organization. Assuming they want to make this leap, what do they have to do? The answer is as President Reagan said in a different context, “trust but verify”. That is develop an organizational structure for all traditional aspects of a company, sales, accounting, administration, etc. then hire qualified people to manage those functions, Let them know what is expected of them to perform to the standards that you set. Monitor their results and give them room to grow and improve upon what they were initially charged with.
Very often the hardest part for an entrepreneur is to let go and allow people to make some less then critical mistakes so that they can learn (trust but verify), don’t micromanage them or intimidate them and preempt their decision making process. Allow them to grow so you can make the transition to a professionally managed company.
We welcome your questions as to the challenges you face in order to grow.
To see all articles in this series please go to http://optimal-mgt.com/blog.
Optimal Management has served the staffing industry since 1994 and has been a member of NACCB, CSP, ASA and NTSA. Our President, Michael Neidle has been in the staffing industry since 1989, including a senior executive for 2 large national staffing companies, starts-ups and Fortune 500 Corporations in the IT, biotech, service, and manufacturing sectors and is a noted speaker and author. Optimal Management was selected for the 2012 Best of San Mateo Award in the Business Management Consultants category. [More]