Do you set goals for yourself and others; better yet do you set stretch goals and standards for productivity and efficiency? It is a well known fact that most people strive to attain things if there is a reward in it for them. If there is no reason to exert oneself they will be satisfied to level out at some middling of performance and not push themselves beyond their comfort zone. And everyone’s comfort zone is different. Some people just want to earn enough to pay their rent or do just enough not to get fired. But fortunately most people want to do more then to just survive and actually have a dream be it getting a larger apartment or buying a home, or being promoted instead of avoiding being fired. They are looking for job satisfaction, recognition, competitive instinct, or more money. People usually respond really well to more money. This is the concept of striving and having stretch goals vs. being complacent.
Let’s consider a business developer. This person should not be complacent; they are typically results oriented and strive for success and higher earnings. If they do not have these traits they might be better suited as an order taker or processor. As someone who is financially motivated the higher one sets their goal the more they will strive to achieve them and if they don’t fully achieve them they will at least earn more then if they did not stretch to almost reach them.
Let’s assume that a person’s earnings were tied to gross profit (GP) and their norm generating $1,000,000 in GP at a 2% commission rate, or $20,000 incentive. To encourage them to produce more a sliding commission was put in place where each additional $500,000 in GP would earn an additional 1%. Thus, if their GP rose to $1,500,000 they would earn $25,000 in commission and if their GP rose to $2,000,000 their commission would rise to $55,000. Doubling their GP would net then $35,000 more. If we did not have such a sliding scale they would have earned $40,000 in commission. Interestingly, the blended commission rate on $2,000,000 in GP would only increase from 2.0% to 2.8%. A driven person would still try to produce more, but may or may not work quite so hard if there was a greater premium placed upon doubling his performance. He might even look for a higher commission elsewhere and the company should realize that this person might just be worth the additional payout and this would be a win-win situation for them and the company.
Stretch goals not only work but are self compensating, no increase in GP, no increase in commission. A stretch goal plus a sliding commission scale can motivate driven people to run the extra mile. Clearly the economics must be cost justified when creating any such plan.
We welcome your questions as to the challenges you face in order to grow.
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Optimal Management has served the staffing industry since 1994 and has been a member of NACCB, CSP, ASA and NTSA. Our President, Michael Neidle has been in the staffing industry since 1989, including a senior executive for 2 large national staffing companies, starts-ups and Fortune 500 Corporations in the IT, biotech, service, and manufacturing sectors and is a noted speaker and author. Optimal Management was selected for the 2012 Best of San Mateo Award in the Business Management Consultants category. [More]