The average turnover rate of sales reps is 26% with 10% of the sales force often being disengaged. Well managed companies trim the bottom 10% of their sales reps each year as they are either not paying for themselves or a better person can serve in their place. The cost of replacing a sales rep is approx. 38% of their salary. The top ¼ of sales reps typically generate 57% of a company’s new business, while the lower ¼ had a new reduction in sales. One can breakdown retaining sales reps into three phases.
HIRING Social media and Boolean searches narrow the field for prospects, but referrals from trusted sources often bring the best results. Testing to weed out people is a good start, while reference checking is rarely useful. There is also no substitute for in depth interviews to get beneath the veneer of a good first impression, really successful companies like Google take this to an extreme.
MANAGING Training new sales reps in your culture, how you do business and your standards of performance is essential and having new reps work alongside an experienced solid producer helps. There is no substitute for the innate talent of a sales personality, either you have it or you don’t. Nevertheless, “what is measured is respected” in terms of productivity and efficiency. We will discuss how you can convert sales metrics into both margin $ generated and motivational comp plans
MOTIVATING Everyone needs something to turn them on. For sales reps it’s always about the money, but having a good company culture, recognition, competition and perks are very important. We recommend having a modest but competitive base with a high commission that contain steps and escalating risers where you can properly reward the best reps with win-win comp and retention plans
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Optimal Management has served the staffing industry since 1994 and has been a member of NACCB, CSP, ASA and NTSA. Our President, Michael Neidle has been in the staffing industry since 1989, including a senior executive for 2 large national staffing companies, starts-ups and Fortune 500 Corporations in the IT, biotech, service, and manufacturing sectors and is a noted speaker and author. Optimal Management was selected for the 2012 Best of San Mateo Award in the Business Management Consultants category. [More]